At Customer Umbrella, we position ourselves as a global leader in outsourced customer support, specializing in multilingual and multi-channel service offerings. Our mission is to make businesses better by serving as an extended arm of their customer service operations, enabling them to focus on core activities and growth. We pride ourselves on our ability to seamlessly integrate with existing business processes to deliver superior customer support solutions that enhance customer satisfaction and brand loyalty.

Founded in Varna, Bulgaria, and now serving clients across more than 20 countries, Customer Umbrella offers customer service solutions in 55 languages. We cater to over 100 diverse businesses worldwide, ranging from small startups to large corporations. Our approach combines the use of advanced technology with the human touch of our highly trained, bilingual customer service agents. This enables us to offer personalized and effective solutions round the clock, every day of the year.

Our services are designed to be scalable and flexible, adapting to the dynamic needs of businesses in various industries. We utilize sophisticated CRM systems and follow the highest security standards to ensure that all customer interactions are secure and compliant with international regulations. Whether it’s email, live chat, VOIP, social media, or any other form of customer communication, we cover all bases to ensure that your customers always have the best support available.

Customer Umbrella is more than just a service provider; we are a partner dedicated to enhancing your operational efficiencies and helping you outpace competition. By outsourcing your customer service needs to us, you gain not only an expert team but also strategic insights and innovations that keep you ahead in a rapidly evolving market.

Our Services

• Email Outsourcing (Helpdesk)
• Live Chat Outsourcing
• Call Center Outsourcing
• Data Entry Outsourcing
• B2B Calling Outsourcing
• Software Outsourcing
• Technical Support Outsourcing
• Dedicated Agent Outsourcing
• E-Commerce Outsourcing
• Business Process Outsourcing
• Frontline Support Outsourcing